PRIVACY POLICY

Last Updated: Nov 20th, 2025

Welcome to Copow Foods LLC

SMS & Mobile Data Privacy

Scope: This policy explains how Cōpow Foods LLC ("Cōpow", "we") processes mobile numbers and SMS data for internal ticketing alerts.

Data We Collect: Staff name, mobile number, ticket identifiers, assignment and status metadata, timestamps, and message content generated by the ticketing workflow.

Use of Data: To deliver internal SMS alerts about ticket submissions, assignments, escalations, and reminders; to monitor deliverability and troubleshoot issues; and to maintain security and audit logs.

Sharing: We do not share mobile information with third parties or affiliates for marketing or promotional purposes. Information may be shared with service providers (e.g., hosting, messaging infrastructure, customer service tools) to deliver the service. Opt-in data and consent are not shared with any third parties.

Retention: Ticket and messaging logs are retained per our operational retention schedule and then deleted or anonymized.

Your Choices: Participation is optional. You can opt out at any time by texting STOP. To rejoin, re-submit consent in the portal or contact Operations.

Contact Us

If you have questions or comments about this Privacy Policy, please contact us.